Sep 13, 2022 • 28M

A model for managing requests and complaints from developers | Jasmine James (Twitter)

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Abi Noda
A weekly podcast covering how top companies measure and improve developer productivity
Episode details

Twitter’s Developer Experience team is more mature than most. Here, Jasmine James, a Senior Engineering Manager - Developer Experience, explains how her team manages support requests, why they consider personas as part of their prioritization, and how they present the ROI of the team’s work.